HOW LONG WILL IT TAKE TO GET MY ORDER?
We operate on a 7-10 business day turnaround time. This excludes holidays and weekends. If you need your order before the 7-10 business day turnaround time, please purchase the rush shipping option for $1 per item at: https://twopineapplesco.com/collections/extras/products/rush-shipping-per-item
***Please note: the rush shipping item only guarantees your items go out next business day if ordered before 9pm EST. This does not accommodate a faster shipping time.
We use First Class USPS Shipping on all orders, unless you purchase a priority label which takes 2-4 business days to be delivered after processing time.
I'M MOVING! CAN I CHANGE MY ADDRESS ON MY ORDER?
No. Unfortunately, we process too many orders a week to keep up with address changes for each individual order. However, you can file a change of address form with USPS, by clicking here. This will automatically reroute your packages. If you're moving, its probably a good idea to do this anyway, so you don't miss any important mail (or magic mail 😉).
CAN I RETURN MY ITEM?
No. All sales are final. If your item is damaged, I would be happy to offer you a replacement, but no return will be allowed. If you are having a problem putting your TPCharm Minnies on your magic band, you can send them at your cost to the PO Box address below and we will gladly place them on your magic band for you.
WHAT IS THE DIFFERENCE BETWEEN PRIORITY MAIL AND FIRST CLASS SERVICE?
This is the speed at which the USPS moves AND SECURES your item. If you purchase the first class service mail and your order is lost by the post office, it is your responsibility to work with the post office to find it, no replacements of product will be issued, however, please fill out our contact form and let me know that its lost, and I will do my best to help. If you purchase a priority label, and your order is lost, it is my responsibility to find it, make a claim, and I will resend your items. If you are in a rush to get your item, or you place a big order it is probably a good idea to purchase the Priority label.
ARE YOUR PINS HARD OR SOFT ENAMEL?
All of them feature soft enamel, however, a select few feature a hard enamel detail. But not to worry! Soft enamel is extremely durable and allows your pins to have a very unique 3D look to them.
DO ALL OF YOUR PINS HAVE GLITTER?
No, not all of them. Everything is offered in glitter unless otherwise stated. You will see the ability of a non-glitter option on the drop down menu of the pin you are ordering. If there is no "non-glitter" option, then it is safe to assume that it is unavailable in a non-glitter option.
HOW CAN I PROTECT MY GLITTER?
You don't need to! Although you can feel the glitter, minimal flaking will occur. My pins have even been ran through the washer AND dryer before, and came out with all of their glitter shining, shimmering, splendid. 😉
OH NO! ITS OUT OF STOCK! WHEN WILL IT BE BACK?
Chances are, its already on preorder. But if its not, it will be soon! Make sure to follow us on instagram to stay up to date on product restocks, as well as special discount codes!